📧 Connecting Non-Gmail or Non-Microsoft Email Accounts to Client Hub

Updated Last: August 2026

Overview

Client Hub connects directly to any email account hosted through Google Workspace or Microsoft 365 — including custom domain addresses (like you@yourfirm.com), as long as that domain's email is hosted by one of those two providers. If your custom domain email is hosted by a different provider (such as DreamHost, GoDaddy, Rackspace, or similar), it cannot be connected directly.

Not sure who hosts your email? Check with whoever manages your email or IT setup — that's what determines whether you can connect directly.

Why This Happens

Client Hub's email integration relies on secure authentication methods provided by Google and Microsoft. Providers outside of Google Workspace and Microsoft 365 typically use standard IMAP/SMTP credentials, which aren't supported in the direct connection flow at this time.

✅ Available Workarounds

If your email is hosted by a provider other than Google Workspace or Microsoft 365, you can still connect it to Client Hub using one of the approaches below.

Option 1: Connect Through Gmail or Outlook

You can configure Gmail or Outlook to:

• receive email from your custom domain email address, and
• send email as that same address.

Once configured, you can connect the Gmail or Microsoft inbox to Client Hub, allowing messages to sync while continuing to use your existing email address.

Example: you@yourfirm.com is hosted with a third-party provider, but Gmail or Outlook is set up to send and receive mail for that address.

Option 2: Email Forwarding

Alternatively, you may forward incoming messages from your custom domain email to a Gmail or Microsoft inbox that is connected to Client Hub.

If you want replies to be sent from your custom domain address, additional "send as" configuration may be required in Gmail or Outlook.

❌ What's Not Supported

• Direct connection using IMAP/SMTP credentials
• Direct authentication with email hosted outside Google Workspace or Microsoft 365
• Partial inbox syncing from unsupported providers

Important Notes

While routing email hosted elsewhere through Gmail or Outlook works well for many firms, Client Hub does not manage or configure third-party email providers.

Email provider settings, security requirements, and available features may vary and can change over time. For provider-specific setup steps or troubleshooting, we recommend referring to your email provider's documentation or support team.

Summary