😵💫Troubleshooting QuickBooks Connection Issues
When connecting QuickBooks Online (QBO) to Client Hub, you should see a pop-up window where you’ll be prompted to sign in with your Intuit login (or select a company if you’re already logged in). If instead you see a page loading indicator that doesn’t progress, try the steps below.
1. Look for the QuickBooks pop-up 🔍
The sign-in window may be opening behind your browser or on a different monitor if you use more than one.
- Minimize your main browser window to check behind it.
- If you have multiple monitors, drag your browser across each screen to see if the pop-up appeared elsewhere.
2. Check your browser pop-up settings ⚙️
QuickBooks requires a pop-up window to appear. If pop-ups are blocked, the connection can’t complete.
- In your browser, confirm that pop-ups are allowed for Client Hub.
- Refresh the page and try again.
3. Try again after clearing cache or switching browsers 🔄
If the connection still doesn’t load:
- Clear your browser cache and cookies.
- Try using a different browser (for example, switch from Chrome to Edge, or Safari to Chrome).
4. Still stuck? Contact Support 💜
If you continue to have trouble, we’re here to help!
- In Client Hub, go to the Get Help link in the left navigation. Wait 10–15 seconds, and a purple Get Help bubble will appear in the lower-left corner.
- Or email us at support@clienthub.app.
🖼 Example of the QuickBooks login pop-up you should see when connecting your account:
