🗑️ Cancelling or Deleting an eSignature Request in Client Hub

Last Updated: August 2026

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Which action you see — Cancel or Delete — depends on the request's current status.

1. Go to the File Manager.
2. Click eSignature Docs.
3. Locate the request.
4. If the request is a Draft, click Delete Request and confirm. This removes the request entirely.
5. If the request is in any other status besides Completed, click Cancel Request and confirm. This recalls the request and removes it as well.

📝 Note: Completed requests can't be cancelled or deleted.

📝 Note: Requests left unsigned for 30 days automatically move to Expired status and can no longer be signed.

📝 Note: On the Client Hub Mobile App, the same rule applies — Cancel or Delete is available only when the request is in an eligible state on the web.