🥜 User Notifications in a Nutshell

How Client Hub keeps users informed—without overwhelming them.

At Client Hub, notifications are designed to alert users to new activity without creating unnecessary noise.

📬 1. Notifications Are Only Sent for Unread Activity

To avoid sending unnecessary notifications:

• Notifications are only triggered for new or updated activity that has not yet been viewed
• This includes messages, tasks, and other updates within the workspace

If a user is actively viewing the workspace:

• Messages and tasks are considered viewed
• Additional email or mobile notifications are not sent for that activity

🕒 2. Email Notifications Are Batched

To prevent inbox overload:

• Email notifications are grouped into a digest
• A summary of unread activity is sent every 15 minutes

Users may also receive:

• Real-time mobile push notifications if the Client Hub mobile app is installed and notifications are enabled

🔔 Notifications vs Read Receipts

Notifications and read receipts serve different purposes:

• Notifications alert users when new activity occurs
• Read receipts (Seen by / Viewed by) show who has opened or viewed a message

A message being marked as viewed may prevent a notification from being sent, but read receipts are displayed separately within the message itself.

💡 Pro Tip

Want fewer emails and faster updates?

Use the mobile app to receive real-time notifications and manage communication on the go.