🥜 User Notifications in a Nutshell (Firm Users)

Last Updated: September 2026

How Client Hub keeps users informed — without overwhelming them.

At Client Hub, notifications are designed to alert users to new activity without creating unnecessary noise.

📬 1. Notifications Are Only Sent for Unread Activity

To avoid sending unnecessary notifications:

• Notifications are only triggered for new or updated activity that has not yet been viewed
• This includes messages, tasks, and other updates within the workspace

If a user is actively viewing the workspace:

• Messages and tasks are considered viewed
• Additional email or mobile notifications are not sent for that activity

🔊 2. Sounds and Visual Cues Help You Catch Activity

New messages and notifications play a short sound so activity doesn't go unnoticed — this can be turned off in Notification Settings under Notification center. Unread messages in a conversation are also marked with a NEW divider, and your browser tab title shows your total unread count so you can check in without switching tabs.

🕒 3. Email Notifications Are Configurable

Rather than a fixed rule, you're in control of email delivery:

• Turn email notifications for unread activity on or off in Notification Settings under Email
• Choose how long Client Hub waits before emailing you — for example, 15 minutes — giving you time to see and respond to activity in-app first

Users may also receive:

• Real-time mobile push notifications if the Client Hub mobile app is installed and notifications are enabled

🔕 4. Take a Break with Focus / Do Not Disturb

Need to concentrate? Focus / Do Not Disturb pauses all notifications — including sounds — for 30 minutes, 1 hour, 4 hours, or until your next workday. You can choose whether task mentions and assignments still come through while Focus is on, so nothing urgent slips by.

🎛️ 5. Choose What Triggers a Notification

Notification Settings also let you fine-tune what you see in the first place:

• Message Bubbles — choose whether messages from clients, from firm users, or both create an unread bubble next to a workspace
• Activity Bell — choose which activity shows up in your notification center: client activity, task mentions and assignments, and system notifications (like a blocked job becoming unblocked, or someone accepting an invite to join)

📌 Note: Turning off task mentions and assignments may cause you to miss mentions and work assigned to you.

📋 6. Job Group Notifications

Assigned group owners are notified directly when:

• A task group they own becomes unblocked and is ready for their action
• They are assigned to a group on a job that is already in progress

These notifications appear in the global notification panel in Client Hub and follow the same rules as other notifications.

🔔 Notifications vs Read Receipts

Notifications and read receipts serve different purposes:

• Notifications alert users when new activity occurs
• Read receipts (Seen by / Viewed by) show who has opened or viewed a message

A message being marked as viewed may prevent a notification from being sent, but read receipts are displayed separately within the message itself.

💡 Pro Tip

Want fewer emails and faster updates?

Use the mobile app to receive real-time notifications and manage communication on the go. Or fine-tune exactly what reaches you — sounds, email timing, Message Bubbles, Activity Bell, and Focus Mode — from Notification Settings under your profile photo.